Mayo Clinic Health System - Express Care at 200 Alton Ave SE in New Prague, Minnesota

Customer Reviews about Mayo Clinic Health System - Express Care

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  This place is a fricken joke. You call to make sure they are open and they tell you registration cut off is 15 minutes before close. You come 45 minutes before cut off and they say they are no longer accepting patients. Absolutely worthless.
  December 27, 2016

  by jas n
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  So, I get here at 7:03 pm with 3 people waiting and 1 inside. The Gestapo Dr. Assistant says we won't have time. I asked about the 7:30 spot that was blank with a line drawn though it. She says, "the line means we are behind" Me, "so if you get caught up will you have time?" She says, "I am not going to argue with you!" Me, "I'm not arguing, I am asking a question." She says, "if you want to wait then go ahead and wait, but I warned you!" Me, "fair enough" We choose to wait to see if the current patient would be coming out soon. I would rather take a 2 yr old with minor ear infection due to teething to a clinic then the emergency room. The current patient came out at 7:18 pm so I thought, “there may be hope, we'll wait a little longer.” 7:23 patient #1 went in, but when that patient went in there was confusion with patient #3. Patient #3, "do I need to register or fill out forms?" Assist, "you didn't fill out forms yet?!" #3, "you have no forms out here for me to fill out." Assist, "If you didn't fill out forms than you are not able to be seen!" (or something to that effect) #3 "could I have the forms, then?" Assist says nothing and hand her a clipboard with forms. #4 is forced to go ahead #3 of her, because the handsome guy had his forms filled out before #3. #4 feels horrible about going ahead of #3, but Assist says, "he is registered as next!" WoW! Okay, now I guess I'll stay just to be able to write an accurate review about this place. #3 stated to me, "I thought I did as I was expected." Me - checked the procedure sign, "yup, according to the posted procedure you did." Just than patient #2 strolls up and says, "have they called us yet?" Me, "are you registered?" #2, "we signed the name in the time slot" #3, "did you fill out forms?" #2, "no, there were no forms" Me, "you won't be seen than" as #3 nods in agreement. The person turns and leaves. Part of me thinks the Assist and Dr or Nurse purposely dragged their feet because, well... they can. Something is wrong when you see so many "catch up" time slots crossed out in schedule. Seriously, if you can only see 3 patients an hour, then have 3 time slots per hour! Duh! Anyhow, #3 goes in at 8:05 and waits, 8:14 when Dr /Nurse comes out her office, I ring the buzzer to the glass security door locked security door (I wanted Dr / Nurse to say they no time, not Gestapo Assistant) and was told, "No we do not have time!" By both employees. #3 was in for ear infection. The WHOLE time Gestapo Assistant never spoke to me after our initial contact. Nothing like, "Mam, there will not be time" or (dare to dream) "I hate to see you waste your time with 2 young children, the local hospital emergency room is available if you feel you need to be seen tonight" nope not one glance or word. I'd give a zero star, because I think 1 star is to many for this "quickie medical establishment" *disclaimer - quotes are darn close, but not guaranteed to be "perfect" as I and sure #3 will agree. If corporate makes decision and Assist and Dr / Nurse can't keep up with, there is a problem! Mayo clinic needs to listen to workers or find amazing employees that can keep up with their unrealistic schedule! Don't waste your time dealing with this place, especially if you have a heart condition as it is incredibly frustrating. *disclaimer - I have very little medical experience so do NOT take my advice than try to sue me because you thought I knew a lot about medical procedure. However, I know customer service and this place has none!
  December 25, 2016

  by Lisa Lehne

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Tomorrow: 02:00 pm — 08:30 pm

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